FAQ

What are the store hours and location?

Hours: Mon.- Fri. 8:30am-7pm | Sat. 10am - 7pm Sun. 10am - 5pm
Our store is located at 8601 Aero Dr. San Diego CA 92123
on the corner of Aero Dr. and Sandrock Rd.

Who can I contact when I have questions related to the website?

Our web department can be contacted during office hours: 8:30am and 5:00pm (PST), Monday through Friday. Call us (858)309-5033 or email customerservice@southsunbeads.com or use our contact form. For technical issues, please click here. Our web staff is available between 8:30am and 5:00pm (PST), Monday through Friday. After hours inquiries will be addressed the following business day.

My password does not work when I try to make a purchase, why?

You may not be registered on our website, even if you get our emails, you still need to register or checkout as a guest to complete your purchase. If you have forgotten your password, click on the link "forgot your password?" to reset it.

What is your return policy?

In the event that you are unsatisfied with your purchase or any item from your purchase, you may return it within 30 days the purchase date for a full refund. Click here to read our full return policy.
Please return the item with your order information and your feedback by mail to:
South Sun Beads
8601 Aero dr.
San Diego, CA 92123

How long does it take for shipping and delivery?

South Sun Beads will make every effort to ship your order by the next business day from when it was placed. In the occurrence that your order is not shipped the next day, you will be emailed with a notification of the delay. If you have questions about your order, please email customerservice@southsunbeads.com. Orders are shipped from San Diego, CA. Please click here to read our full shipping policy.

How do I use a coupon?

Coupons are only valid during the time specified and cannot be applied to orders placed before or after that time, and can only be used once by each customer, unless otherwise stated.
Applying a coupon to an order: Coupons are applied by entering the coupon code into the space provided on the final stage of the checkout process. Click here to see a diagram.

I have a resale certificate for California. How can I wave sales tax on my orders?

If you have a resale certificate in the state of California for Jewelry, your sales tax can be waved. In order to do this, please create an account in our online store, then email us at customerservice@southsunbeads.com with your name and resale number. We will contact you when you have been approved as tax-exempt.Once you are approved you will no longer be charged tax. *Be sure to log into your account when you place an order. The exemption will not work under guest checkout